5 ms·

Every damn Well-Architected Framework includes multi-AZ if not multi-region redundancy, and yet the single access point for their millions of customers is singl

Every damn Well-Architected Framework includes multi-AZ if not multi-region redundancy, and yet the single access point for their millions of customers is single-region. Facepalm in the form of $100Ms in service credits.

cronix 5y ago
> Facepalm in the form of $100Ms in service credits. It was also greatly affecting Amazon.com itself. I kept getting sporadic 404 pages and one was during a purchase. Purchase history wasn't showing the product as purchased and I didn't receive an email, so I repurchased. Still no email, but the purchase didn't end in a 404, but the product still didn't show up in my purchase history. I have no idea if I purchased anything, or not. I have never had an issue purchasing. Normally get a confirmation email within 2 or so minutes and the sale is immediately reflected in purchase history. I was unaware of the greater problem at that moment or I would have steered clear at the first 404.
- jjoonathan 5y ago
  Oh no... I think you may be in for a rough time, because I purchased something this morning and it only popped up in my orders list a few minutes ago.
- toomanyrichies 5y ago
  They're also unable to refund Kindle book orders via their website. The "Request a refund" page has a 500 error, so they fall back to letting you request a call from a customer service rep. Initiating this request also fails, so they then fall back to showing a 1-888 number that the customer can call. Of course, when I tried to call, I got "All circuits are busy".
vkgfx 5y ago
>Facepalm in the form of $100Ms in service credits. Part of me wonders how much they're actually going to pay out, given that their own status page has only indicated five services with moderate ("Increased API Error Rates") disruptions in service.
- JPKab 5y ago
  Utter lies on that page. Multiple services listed as green aren't working for me or my team.
  - CrazyCatDog 5y ago
    Suggesting that when the status page sends a status request and hears no response—it defaults to green—hear no evil and see no evil —> report no evil Either way—overt lies or engineering incompetence—it’s disappointing!
    - skj 5y ago
      Pretty low chance that the status page is automated, especially via health checks. I imagine it's a static asset updated by hand.
      - jandrese 5y ago
        Or the service that updates the status page runs out of us-east-1.
        erhk 5y ago
        It has customer relationship implications. I guarantee you it is updated by a support agent.
  - conanbatt 5y ago
    This point is repeated often, and the incentives for Amazon to downplay the actual downtime are definitely there. Wouldn't affected companies be incentivized to make a lawsuit about AMZ lying about status? It would be easy to prove and costly to defend from AWS standpoint.
  - zainhoda 5y ago
    https://stop.lying.cloud https://stop.lying.cloud
- 5y ago
brentcetinich 5y ago
Don’t think there is an sla for the console , so you would not be claiming anything for the console at least

cronix 5y ago

> Facepalm in the form of $100Ms in service credits. It was also greatly affecting Amazon.com itself. I kept getting sporadic 404 pages and one was during a purchase. Purchase history wasn't showing the product as purchased and I didn't receive an email, so I repurchased. Still no email, but the purchase didn't end in a 404, but the product still didn't show up in my purchase history. I have no idea if I purchased anything, or not. I have never had an issue purchasing. Normally get a confirmation email within 2 or so minutes and the sale is immediately reflected in purchase history. I was unaware of the greater problem at that moment or I would have steered clear at the first 404.

jjoonathan 5y ago
Oh no... I think you may be in for a rough time, because I purchased something this morning and it only popped up in my orders list a few minutes ago.
toomanyrichies 5y ago
They're also unable to refund Kindle book orders via their website. The "Request a refund" page has a 500 error, so they fall back to letting you request a call from a customer service rep. Initiating this request also fails, so they then fall back to showing a 1-888 number that the customer can call. Of course, when I tried to call, I got "All circuits are busy".

vkgfx 5y ago

>Facepalm in the form of $100Ms in service credits. Part of me wonders how much they're actually going to pay out, given that their own status page has only indicated five services with moderate ("Increased API Error Rates") disruptions in service.

JPKab 5y ago
Utter lies on that page. Multiple services listed as green aren't working for me or my team.
- CrazyCatDog 5y ago
  Suggesting that when the status page sends a status request and hears no response—it defaults to green—hear no evil and see no evil —> report no evil Either way—overt lies or engineering incompetence—it’s disappointing!
  - skj 5y ago
    Pretty low chance that the status page is automated, especially via health checks. I imagine it's a static asset updated by hand.
    - jandrese 5y ago
      Or the service that updates the status page runs out of us-east-1.
      - erhk 5y ago
        It has customer relationship implications. I guarantee you it is updated by a support agent.
- conanbatt 5y ago
  This point is repeated often, and the incentives for Amazon to downplay the actual downtime are definitely there. Wouldn't affected companies be incentivized to make a lawsuit about AMZ lying about status? It would be easy to prove and costly to defend from AWS standpoint.
- zainhoda 5y ago
  https://stop.lying.cloud https://stop.lying.cloud
5y ago

brentcetinich 5y ago

Don’t think there is an sla for the console , so you would not be claiming anything for the console at least