4 ms·
Honest question: is a FAQ a "curated wiki" where the writers anticipate (or have fielded enough of the same questions) to bring those things they're too annoyed
by yawnxyz 5y ago
Honest question: is a FAQ a "curated wiki" where the writers anticipate (or have fielded enough of the same questions) to bring those things they're too annoyed to answer, over and over, to the front?
I think the goal of what you're working on is also important:
- For a marketing page, the content should deliver what the FAQ delivers, which should in principle make the FAQ redundant
- For technical documentation and wikis, there will be too much information to deliver succinctly. But, some content are probably more visited or relevant. Why not pull up the visitor data (or tabulate the list of "where is XYZ questions") into a "Frequently Requested Content"?