>It's because none of these companies are held responsible for missing their actual SLAs, as opposed to their self-reported SLA compliance. Right, there should

>It's because none of these companies are held responsible for missing their actual SLAs, as opposed to their self-reported SLA compliance. Right, there should be an "alliance" of customers from different large providers (something like a Union but instead of workers, it would be customers). They are the ones that should measure SLAs and hold the provider accountable.