4 ms·
In my experience, despite whatever is published, companies will private acknowledge and pay their SLA terms. (Which still only gets you, like, one day's worth
by itsdrewmiller 5y ago
In my experience, despite whatever is published, companies will private acknowledge and pay their SLA terms. (Which still only gets you, like, one day's worth of reimbursement if you're lucky.)
- adrr 5y agoRetail SLAs are a small risk compared to the enterprise SLAs where an outage like this could cost Amazon tens of millions. I assume these contracts have discount tiers based on availability and anything below 99% would be a 100% discount for that bill cycle.
- jaywalk 5y agoBut those enterprise SLAs are the ones they'll be paying out. Retail SLAs are the ones that you'll have to fight for.