Sometimes, these large companies tack on too much "necessary" incident "remediation" actions with Arbitrary Due Date SLAs that completely wrench any ongoing wor

Sometimes, these large companies tack on too much "necessary" incident "remediation" actions with Arbitrary Due Date SLAs that completely wrench any ongoing work. And ongoing, strategically defined ""muh high impact"" projects are what get you promoted, not doing incident remediations. When you get to the level you want, you get to not really give a shit and actually do The Right Thing. However, for all of the engineers clamoring to get out of the intermediate brick laying trenches, opening an incident can have pervasive incentives.