On the retail/marketplace side this wasn't my experience, but we also didn't have any public dashboards. On Prime we occasionally had to refund in bulk, and whe

On the retail/marketplace side this wasn't my experience, but we also didn't have any public dashboards. On Prime we occasionally had to refund in bulk, and when it was called for (internally or externally) we would right up a detailed post-mortem. This wasn't fun, but it was never about blaming a person and more about finding flaws in process or monitoring.