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Lots of criticism of the short export window, but no one knows how many customers they have. Quill was early stage, trying to get into a competitive market, and
by danpalmer 5y ago
Lots of criticism of the short export window, but no one knows how many customers they have. Quill was early stage, trying to get into a competitive market, and they've exited in what looks like an acquihire. From this I'd interpret that they had low enough traction that the business couldn't continue. They may only have 10s of active teams, and it's fairly possible that they are in good contact with all of them and helping them do manual exports.
>> Can I export my team’s Direct Messages (DMs)?
> No, we do not allow the export of Direct Messages.
As for this, this is very much in the "feature" category rather than the "bug" category. As much as communication on a company provided platform may not have a reasonable expectation of privacy, people still use these chats for private communication that they don't necessarily want all their coworkers knowing. Well done to Quill for taking this design approach. It may not even be technically possible if they're doing E2E encryption with DM participants.
- duxup 5y ago>but no one knows how many customers they have Let's say they have a couple customers... that should be even easier to maintain for a while.
- danpalmer 5y agoI suspect at their scale it depends more on their cash and terms of their acquisition than the number of customers.
- bilkow 5y ago> Lots of criticism of the short export window, but no one knows how many customers they have. Even if they had only 1 single customer, that's not an excuse to close the service and allow exporting with just a 4 day notice. People and companies have lots of priorities, and now they've been forced to focus on this instead of whatever they were planning on doing. There should be at least 30 more days of service running, with another 30 days with the service offline but data exporting still available.
- mritchie712 5y agoThey likely already talked to every active / paying customer. If not, it's really fucked up.
- sandofsky 5y agoI only found out about it this morning via the public announcement. I think some members of our team got an email, but I didn't, and I'm the admin.