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Completely agree. As a user, I often find FAQ pages to be the single most useful documentation pages. I rarely read the entirety of the documentation for somet
by jsharpe 5y ago
Completely agree. As a user, I often find FAQ pages to be the single most useful documentation pages.
I rarely read the entirety of the documentation for something, but I usually will read the entire FAQ for something I'm interested in. It has a far higher usefulness-to-length ratio than most documentation, since if done properly, everything in the FAQ was useful to somebody (or hopefully many people).
It's also arguably the best format for certain types of information. For many things, there are "obvious" questions one would ask about them (e.g. "Does this take into account X?", "What about Y?"). When I think of these when reading about something, I'll check the FAQ, and it's often presented right there. It ends up being by far the easiest way to get answers to these types of questions.