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FAQs are very useful if they really are FAQs like stackoverflow. If there is some person "making up" FAQs it is rubbish. When CEO orders that "we need to make
by ozim 5y ago
FAQs are very useful if they really are FAQs like stackoverflow.
If there is some person "making up" FAQs it is rubbish. When CEO orders that "we need to make FAQ, make one" but no one is actually asking any questions that is the worst.
FAQ should be consisting of actual questions and then best would be each variation of way how people asked it to point to the right answer. Ideally FAQ should be curated by a person or first line support.
Synthetic FAQ is the same as documentation - someone writing things up and organizing it in a way they think. Ideal FAQ should help find question and answer that is already asked by someone else in a way that broadest possible audience would ask it.
- newaccount74 5y agoStack Overflow is not a FAQ. Stack Overflow is a Q&A site with millions of questions. A FAQ is a list of 5-20 questions that quickly answer questions without having to read the docs or trying your luck on Google.
- akyoan 5y agoSure, but some of its questions are frequently asked. That’s what the parent was referring to: real questions by real users that sometimes are upvoted by thousands of users. You can even get a FAQ in a standard format by visiting the “Popular” tab.
- ozim 5y agoFor me most of the questions I ask are mostly answered and have multiple up votes. For me SO is definitely FAQ and one that is done well.
- adrianmonk 5y agoYou could say that, for an FAQ to work how it's supposed to, the Qs need to be real Qs and need to actually be FA. But yeah, even though that seems pretty self-evident, people manage to mess it up anyway.