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> For my products, FAQs have always been about edge cases where I usually have no control in fixing/implementing. If they're edge cases, they don't fit the "F"
by LordAtlas 5y ago
> For my products, FAQs have always been about edge cases where I usually have no control in fixing/implementing.
If they're edge cases, they don't fit the "F" in "FAQ".
- alin23 5y agoI don't mean that edge cases are frequent, only that they're frequently asked about. The edge cases happen for less than 2% of my users, but there's a very high chance of receiving a complaint about that edge case. If I have 10k users and 100 of those encounter an edge case and 50 of those send me emails in the span of a week, I consider that a frequently asked question about an edge case
- mst 5y agoThe half dozen most encountered edge cases in any given system will often generate the vast majority of the support requests. Or: The F in FAQ is about the Frequency amongst Questions that are actually Asked.