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I'd wager they get their stuff fixed out of warranty due to a class action lawsuit, rather than good will. Apple never wanted to fix any of my broken iStuff, ev

I'd wager they get their stuff fixed out of warranty due to a class action lawsuit, rather than good will. Apple never wanted to fix any of my broken iStuff, even if I wanted to pay for it. They (Apple support representatives) will lie to your face, telling you that to replace a headphone jack or a charge port, one has to replace the whole motherboard, totalling the device.

jgalt 5y ago
They can do even worse. I tried to get my battery replaced on an iPhone 5s and sent it via UPS. They returned it with a broken power button and refused the battery change for that reason. Apple support did not help and the “geniuses” of the local Apple Store were condescendingly pushing the fault on me. That was just before leaving for 1 month of vacation overseas.