Personally, I think Facebook's largest problem in this situation is that they were overly reliant on "AI" systems to flag hate speech, which is against their te

Personally, I think Facebook's largest problem in this situation is that they were overly reliant on "AI" systems to flag hate speech, which is against their terms of service anyways. The problem is that Myanmar up until recently (until after the genocide) wasn't even using Unicode, and Facebook only did the bare minimum to get Zawgyi-text processing up. They also did not hire any Burmese language moderators until it was too late, in a country where Facebook more or less became synonymous with the internet. Meanwhile, Facebook had worked with local phone companies to preinstall the app on phones. So again, I think this was growth at all costs, without thinking about the consequences, until they got enough egg on their face.