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Almost the exact same thing happened to me. I used a debit card to pay (don't do this) and got refunded because I filed a dispute, which was denied, only becaus

Almost the exact same thing happened to me. I used a debit card to pay (don't do this) and got refunded because I filed a dispute, which was denied, only because my bank failed to give a provisional credit (violation of federal regulations). VRBO offered no help at all. You know this happens a lot when they issue 10% refunds. If it were rare and they cared about customers at all they would refund 100% and deal with the owner themselves. They just don't want to get into the business of talking with renters.

woutr_be 5y ago
That's what I still don't get, they admitted the owner broke their TOS, and used the same listing for multiple properties. Especially after they said they're just the "middle man", you would think they would just issue a full refund, since they essentially just let stuff like this happen. Them issuing a 10% refund just felt like an insult to me. Hence why we're taking it further as well.