FAQs, like programming languages, are just tools. There are lots of places they're useful, and lots of places they're not well suited. Trying to convey a main

FAQs, like programming languages, are just tools. There are lots of places they're useful, and lots of places they're not well suited. Trying to convey a main point, or talking about a single topic and informing the reader? Frontloading is going to be more informative. Lots of disparate pieces of bite-sized information? FAQs display that information quite nicely. I don't think I've ever personally thought "wow I wish this wasn't an FAQ". They're usually the first things I jump to if they're available. They give me a lot of valuable information very quickly. Also, the appeal to Twitter is hilarious coming from a government agency.