It's a quick fix to redundant support request and therefore a totally valid solution. If you are in control of your product you can of course try to answer the

It's a quick fix to redundant support request and therefore a totally valid solution. If you are in control of your product you can of course try to answer these questions by UI before they arise, but it's a longer route and if you are e.g. a reseller it might not even be possible. Further some users intents might come up in very diverse situations and you can't clutter all these UI locations with the relevant info for all cases. Once things get more complex, some menus might need nesting and you might also not want to have even more menu entries by duplicating functionality everywhere (that's the MS word solution to this problem I think. You can make text bold in 5 different places at least) It's totally fine to have an FAQ about "how to make text bold" which will hint you at keyboard shortcuts, the menu bar, the right click, formatting templates etc.