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I am very careful never to book vrbo via hotels.com (which i usually use); there is 0 support once you do. Both are selling via Expedia (hotels.com and vrbo) bu

I am very careful never to book vrbo via hotels.com (which i usually use); there is 0 support once you do. Both are selling via Expedia (hotels.com and vrbo) but with vrbo you have no recourse. Doesn't matter what is wrong, good luck to you. Hotels has it's flaws but even in the weirdest places on earth where we booked hotels and the hotel owners had no clue what Expedia is or why we turned up, they always find a similar or better accommodation for you. We found our favorite hotel (unfortunately on the other side of the world) that way. They couldn't find anything close so they asked if we would mind an extra drive but the hotel is 2x the price: they would pay the difference. We said yes and ended up in a fabulous place we immediately stayed 3 weeks at. It is all about the service. Booking has more inventory and vrbo is often cheaper but screw that; peace of mind is definitely better for me.

woutr_be 5y ago
Normally I would just book through a hotel directly. But this was a 6 week trip, through multiple countries and multiple cities, with a friend. So instead of us both spending $120 each, we could spend $120 a night on an apartment. We had 4 reservations through VRBO, and the other 3 were perfect for us. But that 1 bad experience really put me off of ever using their platform again. They could've just accepted responsibility and refunded our money, but they decided against it. I'm now traveling alone, and am paying around $80 a night for a decent hotel. I agree, peace of mind is worth paying for, traveling these days is already stressful enough.