When asked to improve a system, people tend to add to it rather than remove. There is a research article explaining this beautifully but I lot track of it and c

When asked to improve a system, people tend to add to it rather than remove. There is a research article explaining this beautifully but I lot track of it and couldn't find it. (someone please point me to it if they know what I am talking about). So, when we have these systems/products and the constant need to improve/upgrade we are endlessly adding more things to it. There are multiple motivtations here, one is by adding more features they can charge more money. Or they are looking to integrate into existing products or cover new markets. In the end the users are going to suffer the cognitive load. I don't think its' the age or the person. It's the tools which are becoming overly feature rich or I would say, feature greedy.