There's a lot of replies here about how FAQs are useful because users don't bother to read the manual. But... When was the last time anyone read a manual? Sof

There's a lot of replies here about how FAQs are useful because users don't bother to read the manual. But... When was the last time anyone read a manual? Software these days is so easy to use, and so much effort goes into UX, that most software doesn't need a manual. Games don't have them. Websites don't have them. Web apps don't have them. The same should be true for other sorts of processes. Things should be simple enough that users can understand them without needing documentation (there will be exceptions, obviously, particularly around safety). If you've put the effort into building something that people can use without reading a manual you shouldn't be getting many questions, and especially not the same questions frequently.