Why don't I agree with this? Well drafted FAQs are rarely "frequently asked" but they have become a conventional way of conveying extra information. We're all

Why don't I agree with this? Well drafted FAQs are rarely "frequently asked" but they have become a conventional way of conveying extra information. We're all in the habit of checking FAQs if we need more info. Why re-invent the wheel? A mix-and-match style can work well Employed judiciously, FAQs can help promote clear drafting by moving points of complexity out of the main body of text. A post-script list of questions is more intuitive than a disconnected list of additional headers. For example, public facing docs need to work for readers with different levels of literacy. FAQs at the bottom of a document are a lightweight way to add additional nuance for those who want to dig a bit deeper. What does user testing say? Not clear from the UK.gov blog post. Gives the impression that this is just one person's position. It wouldn't be the first time that UK Government takes a belligerent approach ;) It would be more convincing if the argument was backed with research. Citing a dude on Twitter doesn't cut it.