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Yeah it was so easy to walk in with a problem knowing Apple was gonna take care of it (except the MacBook problem but I didn’t use a MacBook). You knew you didn

Yeah it was so easy to walk in with a problem knowing Apple was gonna take care of it (except the MacBook problem but I didn’t use a MacBook). You knew you didn’t need an appointment, 20 mins in to get a nice person who looked at it, saw your problem and said ok well take care of it, here’s another one. Incredible service at that time, something that Samsung and others didn’t have. Now I get some asshole that says it’s not an issue or it’ll take 2hr to fix the screen, then they break it anyway and give me another phone that isn’t unlocked and I have to go again or call the carrier because Apple fucked up.

rvnx 5y ago
I had very very negative experience with Apple hardware issues and I agree so much about how bad is the service now. First time on a very brand new MacBook Pro (1 day old). The laptop screen was glitching for no reason. The service center took it for repair, and when they gave it back, they visibly damaged the computer in the process (with a screwdriver they damaged part of the case), and then denied causing the damages. At the end, they didn't even fix the issue (they changed motherboard, when it was obviously a screen or screen cable issue, not a motherboard one because the issue didn't appear on screenshots nor on external monitors). I had to take the losses, I hate this company so much for this, by principle. Second time, the MagSafe-style charger of my other MacBook computer took fire, Apple never acknowledged the issue, and neither offered replacement and pointed only to legal and stopped responding. This company really has shitty processes handling defects in their own products. I keep buying because the alternatives are very weak in comparison and outdated, but really, if you get a bad product from Apple you are fucked.
- GhettoComputers 5y ago
  You should have complained more, I never would get that service, and my friend has had his screen replaced and never had problems as long as he had applecare or was under warranty. >I keep buying because the alternatives are very weak in comparison and outdated, but really, if you get a bad product from Apple you are fucked. I think the M1 is great but I wouldn't use a normal x86 from them.
  - kaladin-jasnah 5y ago
    Telling someone in effect "they're holding it wrong" after being severely scalded by a company and then recommending their products probably isn't going to get them to switch back.
    - GhettoComputers 5y ago
      > I keep buying because the alternatives are very weak in comparison and outdated, but really, if you get a bad product from Apple you are fucked. I didn’t try/need convince them to continue buying Apple, I wouldn’t buy an x86 from them.

rvnx 5y ago

I had very very negative experience with Apple hardware issues and I agree so much about how bad is the service now. First time on a very brand new MacBook Pro (1 day old). The laptop screen was glitching for no reason. The service center took it for repair, and when they gave it back, they visibly damaged the computer in the process (with a screwdriver they damaged part of the case), and then denied causing the damages. At the end, they didn't even fix the issue (they changed motherboard, when it was obviously a screen or screen cable issue, not a motherboard one because the issue didn't appear on screenshots nor on external monitors). I had to take the losses, I hate this company so much for this, by principle. Second time, the MagSafe-style charger of my other MacBook computer took fire, Apple never acknowledged the issue, and neither offered replacement and pointed only to legal and stopped responding. This company really has shitty processes handling defects in their own products. I keep buying because the alternatives are very weak in comparison and outdated, but really, if you get a bad product from Apple you are fucked.

GhettoComputers 5y ago
You should have complained more, I never would get that service, and my friend has had his screen replaced and never had problems as long as he had applecare or was under warranty. >I keep buying because the alternatives are very weak in comparison and outdated, but really, if you get a bad product from Apple you are fucked. I think the M1 is great but I wouldn't use a normal x86 from them.
- kaladin-jasnah 5y ago
  Telling someone in effect "they're holding it wrong" after being severely scalded by a company and then recommending their products probably isn't going to get them to switch back.
  - GhettoComputers 5y ago
    > I keep buying because the alternatives are very weak in comparison and outdated, but really, if you get a bad product from Apple you are fucked. I didn’t try/need convince them to continue buying Apple, I wouldn’t buy an x86 from them.