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Yet I know lots of people with defects in Apple products. I replaced multiple laptops. Is there real evidence of fewer defects?

by treve 5y ago

snapcore 5y ago
No, they are the same as everything else, people constantly say they are superb on here, but looking up reliability surveys says otherwise: https://www.geckoandfly.com/6311/the-most-reliable-laptop-survey-best-netbook-reliability-comparison/ https://www.geckoandfly.com/6311/the-most-reliable-laptop-su...
- deep-root 5y ago
  This link states in 2018 Apple (1st place on reliability with 665 pts) was 2-3x more reliable than Samsung (2nd place 270 pts). Then in 2019 Apple suddenly became half as reliable (now 130pts) as Samsung? Seems suspect at best. They seem to rank based on all service calls to their third party IT firm. Apple's top service calls were printer and email help (40% between them) and hardware was 0.53%.[1] [1] https://www.rescuecom.com/news-press-releases/apple-mac-2021-rescuecom-computer-repair-report.aspx https://www.rescuecom.com/news-press-releases/apple-mac-2021...
  - rajivm 5y ago
    That reliability matches my anecdotal experience. I've had multiple failures of the 2019-2020 MacBook Pro 15" & 16" models. Gone through 4 machines, and these mostly sat on desks during the pandemic. One machine due to keyboard stickiness to the point of unusability (this of course is the most known issue). Two slow logic board failures (increasingly frequent kernel panics until the machine no longer worked); the second one I didn't wait until it fully failed. One display failure. I just switched to the new M1 Pro 16" which I'm hopeful has resilience that matches my earlier Macs that would last 4+ years -- it seems like Apple has reverted 5 years of design choices with this model (ports, MagSafe, weight, thickness, edges, keyboard -- of course with better battery/performance/screen).
BoorishBears 5y ago
I have a Consumer Reports account and doing a quick search the only laptops with a 5/5 "Predicted Reliability" rating are from Apple, everything else is a 4/5 or less It looks like LG would be the likely 2nd place as well, since they're the only brand besides Apple consistently getting a 5/5 on "Owner Satisfaction"
- bgroins 5y ago
  The Gram series has been phenomenal in my experience, especially considering the price.
  - DwnVoteHoneyPot 5y ago
    I had a LG Gram. Awesome. So light, had latest gen CPU when Apple didnt. All the ports that Apple didn’t have. Linux worked too. The only reason i went back to Apple is the trackpad. If Linux sorts that out, back to LG Gram.
elzbardico 5y ago
Yes, it is unavoidable. But have you tried dealing with apple support versus samsung support?

Yet I know lots of people with defects in Apple products. I replaced multiple laptops. Is there real evidence of fewer defects?

by treve 5y ago

Yet I know lots of people with defects in Apple products. I replaced multiple laptops. Is there real evidence of fewer defects?

snapcore 5y ago

No, they are the same as everything else, people constantly say they are superb on here, but looking up reliability surveys says otherwise: https://www.geckoandfly.com/6311/the-most-reliable-laptop-survey-best-netbook-reliability-comparison/ https://www.geckoandfly.com/6311/the-most-reliable-laptop-su...

deep-root 5y ago
This link states in 2018 Apple (1st place on reliability with 665 pts) was 2-3x more reliable than Samsung (2nd place 270 pts). Then in 2019 Apple suddenly became half as reliable (now 130pts) as Samsung? Seems suspect at best. They seem to rank based on all service calls to their third party IT firm. Apple's top service calls were printer and email help (40% between them) and hardware was 0.53%.[1] [1] https://www.rescuecom.com/news-press-releases/apple-mac-2021-rescuecom-computer-repair-report.aspx https://www.rescuecom.com/news-press-releases/apple-mac-2021...
- rajivm 5y ago
  That reliability matches my anecdotal experience. I've had multiple failures of the 2019-2020 MacBook Pro 15" & 16" models. Gone through 4 machines, and these mostly sat on desks during the pandemic. One machine due to keyboard stickiness to the point of unusability (this of course is the most known issue). Two slow logic board failures (increasingly frequent kernel panics until the machine no longer worked); the second one I didn't wait until it fully failed. One display failure. I just switched to the new M1 Pro 16" which I'm hopeful has resilience that matches my earlier Macs that would last 4+ years -- it seems like Apple has reverted 5 years of design choices with this model (ports, MagSafe, weight, thickness, edges, keyboard -- of course with better battery/performance/screen).

BoorishBears 5y ago

I have a Consumer Reports account and doing a quick search the only laptops with a 5/5 "Predicted Reliability" rating are from Apple, everything else is a 4/5 or less It looks like LG would be the likely 2nd place as well, since they're the only brand besides Apple consistently getting a 5/5 on "Owner Satisfaction"

bgroins 5y ago
The Gram series has been phenomenal in my experience, especially considering the price.
- DwnVoteHoneyPot 5y ago
  I had a LG Gram. Awesome. So light, had latest gen CPU when Apple didnt. All the ports that Apple didn’t have. Linux worked too. The only reason i went back to Apple is the trackpad. If Linux sorts that out, back to LG Gram.

elzbardico 5y ago

Yes, it is unavoidable. But have you tried dealing with apple support versus samsung support?