Has the author ever worked with an IT person before? As far as I'm concerned, they're living in an alternate reality. I used to work at a non-tech company and

Has the author ever worked with an IT person before? As far as I'm concerned, they're living in an alternate reality. I used to work at a non-tech company and if the IT department disappeared overnight, we would've been screwed. Not only did IT provide secure devices and perform debugging for hundreds of people, but they maintained a layer of security that shielded us from a lot of malicious things. Good luck trying to get the average non-IT office worker to do their jobs and maintain all of the above. Heck, good luck getting a software developer to do all that. > "the most successful organizations need what is effectively a distributed network of pools of tech expertise and knowledge. They are working to embed tech people in each department—staffing each department, and even each team within that department, with a combination of people with business knowledge and people with technology knowledge. This fuses work relationships across internal teams to enable faster decision-making, greater visibility and shared ownership. And no handoffs to slow down work." I would hate to work at a company where each team had its own IT person.