That's fair, and to be clear I wasn't saying that's how it should be. I just know that a lot of people like to complain when they see "Project X got $N of dona

That's fair, and to be clear I wasn't saying that's how it should be. I just know that a lot of people like to complain when they see "Project X got $N of donations" and feel like as a result they're entitled to "customer service"...at least in some of the drama of I've seen. That said, the drama might be more outlier...I've never really had an open source project that's big enough for people to want to give me money for it, so I will totally admit I'm speaking out of ignorance.