3 ms·
Yeah, I don't think blaming the typo is the right outcome for this. The right outcome would be identifying where your testing / review / launch / validation pro
by ajkjk 5y ago
Yeah, I don't think blaming the typo is the right outcome for this. The right outcome would be identifying where your testing / review / launch / validation process failed. Evidently it failed, or nothing would have gone wrong even when you made a typo.
Usually the response to a good root-cause investigation isn't "I'll try to avoid making mistakes" (although sometimes it's just a mistake and no changes is required). The outcome should be a new rule or practice for the organization, some kind of decision that determines how things will be done going forward to make the error less likely. This almost always requires a leader at some level declaring by fiat that things will be done this way going forward; if your managers aren't doing that, they're not 'leading' at all.