> Garg told Fortune that a month earlier, the company began to review employee productivity data, including missed telephone call rates, number of inbound and o

> Garg told Fortune that a month earlier, the company began to review employee productivity data, including missed telephone call rates, number of inbound and outbound calls, employees showing up late to meetings with a customer, and other metrics. I mean, data driven decision making is actually pretty great! I'm curious how many people here would disagree? That being said, who here thinks the CEO had a complete picture of the performance metrics? Or perhaps he was operating from an intentionally incomplete data-set to self-fulfill a prophecy, or some other ulterior motive?