I had some similar issues with purchasing a new house through them. It was obvious no one was actually reading the documentation, or even actually listening whe

I had some similar issues with purchasing a new house through them. It was obvious no one was actually reading the documentation, or even actually listening when I asked/mentioned things ahead of time that I thought might be issues. The things I pointed out early on did turn out to be more complicated. There was even an issue where I went for a higher rate to get credits, and suddenly that number changed - and no one mentioned (or even seemed to notice). Only when I noticed it, was there anything done about it. It really seems like the US-based loan officers/team does not look at your file at all unless directly pinged by you.