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This. As annoying Amazon can be sometimes, the customer experience is still among the top. Everything is as frictionless as possible; returns are usually a bree

This. As annoying Amazon can be sometimes, the customer experience is still among the top. Everything is as frictionless as possible; returns are usually a breeze. Even my last direct call, where seller used deceptive picture to sell me something was resolved within 15 minutes. I search in vain a memory of mom and pop store, where I did not have to spend inordinate amount of time to resolve any issue. Amazon was successful, because it filled a need that Bezos noticed that it could be better.

baybal2 5y ago
If find it funny how Aliexpress got so shitty in that regard over the years. Heed my words. Aliexpress was faster, more pleasant experience back in 2010 than it is now, both as a website, and a service. A lot of their features were copied almost 1-to-1 by Amazon, just for them to later be deleted on Aliexpress. Most famous, being the inventoryless fulfilment (vs. inventory carrying fulfilment used at the time by Amazon.) They dropped it around 2013-2014 in most markets, and Amazons started rolling it out at around 2015.
Brian_K_White 5y ago
You cannot trust the search results on Amazon. A sham great experience is not a great experience.
- 72deluxe 5y ago
  But it's the best sham experience there is! So frictionless! I notice that everyone puts all product details in the title of their product because the filters are next to useless. It's like going into a supermarket where all of the products are now on one giant shelf and you have to manually search through the entire shelf because the store doesn't put any effort into putting them into effective aisles, or mandate that the sellers put them in the appropriate aisle.
  - andylynch 5y ago
    I don't know why Amazon's filtering is like this - for comparison eBay, which seems less organised on the surface, has very granular filters inside categories. eg - searching for 'buttons' on eBa gives additional filters to narrow by colour, share, type , material, and application... Amazon offers 'works with Alexa' instead.

baybal2 5y ago

If find it funny how Aliexpress got so shitty in that regard over the years. Heed my words. Aliexpress was faster, more pleasant experience back in 2010 than it is now, both as a website, and a service. A lot of their features were copied almost 1-to-1 by Amazon, just for them to later be deleted on Aliexpress. Most famous, being the inventoryless fulfilment (vs. inventory carrying fulfilment used at the time by Amazon.) They dropped it around 2013-2014 in most markets, and Amazons started rolling it out at around 2015.

Brian_K_White 5y ago

You cannot trust the search results on Amazon. A sham great experience is not a great experience.

72deluxe 5y ago
But it's the best sham experience there is! So frictionless! I notice that everyone puts all product details in the title of their product because the filters are next to useless. It's like going into a supermarket where all of the products are now on one giant shelf and you have to manually search through the entire shelf because the store doesn't put any effort into putting them into effective aisles, or mandate that the sellers put them in the appropriate aisle.
- andylynch 5y ago
  I don't know why Amazon's filtering is like this - for comparison eBay, which seems less organised on the surface, has very granular filters inside categories. eg - searching for 'buttons' on eBa gives additional filters to narrow by colour, share, type , material, and application... Amazon offers 'works with Alexa' instead.