"Software is a social service - rigid developers who cannot put on the user hat, are not providing the most intrinsic aspect of that service in their field." A

"Software is a social service - rigid developers who cannot put on the user hat, are not providing the most intrinsic aspect of that service in their field." All the more reason not to rely on the proper wearing of a user hat (how are you going to know, by the way?), but actually work with the users instead and spend time creating the necessary artefacts to capture their perspective as soon and as well as possible.