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It amazes me that HN, and Twitter, is the only customer service for a multi-billion dollars company like Google.
by fodmap 5y ago
It amazes me that HN, and Twitter, is the only customer service for a multi-billion dollars company like Google.
- imglorp 5y agoThe customers are well taken care of. The users are not the customer, they are the product.
- fodmap 5y agothijser is a user and a customer, as you can see when they say 'I am a paid Youtube Music subscriber and I can't login to even listen to my own music anymore. Amazing.'
- classified 5y agoGoogle defrauds them just as much as they scam everyone else. The only interest Google is working for is their own.
- classified 5y agoTwitter should invoice Google et al. for providing those helpdesk services.
- cube00 5y agoYou forgot Tim's email address[1] [1] https://news.ycombinator.com/item?id=29446529 https://news.ycombinator.com/item?id=29446529
- fodmap 5y agoNo, I didn't. We're talking about Google here, not about all the companies of the whole world with the same, or similar behavior.
- sofixa 5y agoThat's not true, Google has "Google One", where you pay for stuff like Google Drive, and get access to support via chat and phone.
- thijser 5y agoWow, I didn't even know that and I am a Google One subscriber for extra disk space as well! Started a support chat now, let's see if they can unlock my account.
- sofixa 5y agoGood luck! I haven't needed it yet, but all i've heard about it is positive ( rapid response times and they managed to help).
- fodmap 5y agoAh OK, that subscription covers all Google services or just a chunk of them?
- sofixa 5y agoIIRC Google One support can help with everything Google related, and you get it as a part of some subscriptions like Google Drive.