All built-in storage in the phone should be erased as part of the intake process, the minute the phone arrives at the repair center and they take it out of the

All built-in storage in the phone should be erased as part of the intake process, the minute the phone arrives at the repair center and they take it out of the box. If microsd cards didn't suck so much, I'd prefer phones to have no built-in storage at all. The Raspberry Pi is nice that way. You have to insert a card in order to use it. Phones could be the same way. Then the phone's RMA instructions would tell you to remove the card before sending the phone in for repairs.