I read this with great frustration, and felt glad when I saw that the issue was resolved. I can only hope that whenever Tim Cook needs to transfer such emails t

I read this with great frustration, and felt glad when I saw that the issue was resolved. I can only hope that whenever Tim Cook needs to transfer such emails to someone higher up, there’s also a strict mandate that the root cause be addressed and that the solution is not just a one off adjustment for the person facing the problem. As we keep discovering (this is the second one I’m reading about Apple just in the last few days), relying on any of these companies to not disable accounts and access to things that have been paid for is a dicey matter. Only when consumer regulations get a lot stronger, mere civilians may have a better chance.