Apple support is not really helpful. They give you general advice, for the layman, and not really profound tips for how to resolve an issue. No matter if you ha

Apple support is not really helpful. They give you general advice, for the layman, and not really profound tips for how to resolve an issue. No matter if you have a payment issue or a technical issue. Just to give an example: I was using my iPad Pro as a second screen (primary screen is a 4k monitor) to see my terminal below the monitor. Apple calls this Sidekick. After an update of my iPad to iPadOS 15.x this technology does not work reliably. The iPad screen freezes and I need to stop sidekick and start it again. This works for a couple of minutes until iPad screen freezes again. So I called Apple support, waited half an hour to get someone who tries to help me. Finally they suggest I should go to an Apple store. No, I am not going to an Apple store to get a fix for a trivial problem. There are many users who have experienced this very problem and written about it, even on Apple support forums (which are the worst: written for idiots, no real help). All you get to hear is: Reset your device(s). Or: It must be a problem of third party software, etc. I used to use an app for this feature called Duet. Whenever I had a problem, I could reach out to the devs, they would give me very specific instructions for how to solve the problem. Now you could say Apple is too large to give this kind of help. But they have a large database of all incoming issues, so they know exactly that 20000 other users are complaining about this issue, and some egineer might have solved it, so why not give specific instructions on the forum, why these super vage tips that are of no help!? So prey to god you won‘t have real issues where you rely on Apple to solve it. Edit: Another example: I regularly have issues with iCloud sync. Sometimes I realize that it was stuck because I need to access a document on the go just to realize my Mac could not sync it to iCloud. iCloud-sync issues are so common you can find thousands of entries on the web about this, also on Apple support forums. But neither will you find helpful answers, or any instructions from Apple how to mitigate.