No, they're telling customers: "If you're savvy enough to likely be able to sue us, we'll offer support." The "open secret" approach is a high enough bar to fi

No, they're telling customers: "If you're savvy enough to likely be able to sue us, we'll offer support." The "open secret" approach is a high enough bar to filter out 99% of unprofitable support request, but a lower-tier than litigation. Most people will spend time with a search engine before shelling out for a lawyer. You're thinking about this emotionally, rather than in terms of capitalism.