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This is something the EU is currently taking on with their Digital Markets Act, and the concept of digital gatekeepers. I pretty sure (I haven’t been following
by avianlyric 5y ago
This is something the EU is currently taking on with their Digital Markets Act, and the concept of digital gatekeepers.
I pretty sure (I haven’t been following too closely so it might have changed) the Act requires digital gatekeepers to provide human customer support, and provide clear explanations for moderation activity and account closure. Along with a clear appeals process.
In theory all of this should make it much easier for a normal person to appeal an account closure, and refer a company to a regulator, or sue them in court, if they fail to provide a fair appeal.
- mmcnl 5y agoThis sounds promising. What's a good article that explains this in more detail?