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There is a famous google support post going around where a woman begs the support to help them get her account back and the support just parrots a canned text r
by ricardobayes 5y ago
There is a famous google support post going around where a woman begs the support to help them get her account back and the support just parrots a canned text reply.
But afaik google only has working support for paid users.
- nikanj 5y agoNope, the paying users have a similar level of support i.e. a well-trained parrot
- noduerme 5y agoThat's not 100% true. One of the best things I ever did was ditch all my clients who used my servers for mail onto corporate gmail accounts. They actually do get someone on the phone when they have a problem. The thing you have to consider is that someone on the client side is getting paid $8/hr to call Google and someone on the Google side is getting paid $8/hr to respond, and as long as it doesn't bubble up to being anyone else's problem this is probably better than having a CEO call a dev lead at 5am and ask why the mail isn't working.