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That's exactly the point I'm making. Copying Amazon because they make a lot of money, without actually being Amazon and offering the price, range, and radical c
by onion2k 5y ago
That's exactly the point I'm making. Copying Amazon because they make a lot of money, without actually being Amazon and offering the price, range, and radical convenience of Amazon's service, is how a startup fails.
Copying any aspect of a much larger company without properly considering the impact of it on your customers when you're running a very different company is usually a terrible idea, but doing that for support and customer success is extra-terrible.
- kbenson 5y agoI would go as far as saying that customer service is not core to Amazon, it's purely a means to an end in some of their businesses. To my knowledge AWS isn't known for their amazing support, but it's entirely possible I'm just ignorant of it.