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This is not just a problem with Apple. It is a problem with many large scale platforms. It seems that often the problem is caused by automated systems that disa
by yosito 5y ago
This is not just a problem with Apple. It is a problem with many large scale platforms. It seems that often the problem is caused by automated systems that disable accounts that fall outside of normal parameters to prevent fraud. I've had it happen to me with Discord and Tinder. In the case of Tinder, I know it happened because I uploaded a picture holding a yellow pepper from my garden, it wasn't sexually suggestive at all, but I'm not surprised that an AI could categorize such a phallic yellow shape as a violation of the terms of service. I wasn't able to get Tinder to manually review or reactivate my account. In the case of Discord, I'm not sure what triggered the system, probably something with my VPN or other privacy measures that I take. I wasn't able to get a manual review or a reason from Discord. I tried to make a request for my data under EU and US laws (I'm a dual citizen), and Discord actually denied my data request a few times. Finally I filed a complaint with the relevant authorities in the US and Europe, and wrote a polite but firmly worded email to their legal team about their legal obligations. Under EU law at least, they are obligated to send you all of the data they have about you, including any data that led to an account being disabled, and it is a violation of the law to refuse a manual review of an account disabled by an automated system. I am not a lawyer, but I think the law stoped short of them being required to explicitly state the reason that the system disabled your account. Anyway, within a couple hours of my email, I got a password reset request, and magically, my account was re-enabled. I made another personal data request and got a packet of obscure, JSON files with invalid syntax, that I was able to fix up and examine. I still wasn't able to determine the exact cause of my account being disbled, but from everything I can see, it seems to have been an automated action related to me joining a new server.
Anyway, there are already some laws about this kind of disabling accounts, but there needs to be a better solution for recourse for people who wrongly have their account disabled. Perhaps mandating manual reviews upon request that must state explicitly how the terms of service were violated would be a good step. And perhaps there is a market for lawyers or legal experts to persue and resolve these cases.
- ricardobayes 5y agoDiscord's join new server flow is super broken, not surprised it has these deep flaws. If it somehow forgets your credentials, it is very unintuitive to login again.