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> any startup that considers copying it should think very seriously about whether they actually care about their customers. Presumably if a startup is copying

> any startup that considers copying it should think very seriously about whether they actually care about their customers. Presumably if a startup is copying Amazon it's because of their track record of making money, not their track record of showing they love customers, for the same reason companies aren't copying Google to achieve a bespoke customized nature of services and how they feel tailored to the individual.

onion2k 5y ago
That's exactly the point I'm making. Copying Amazon because they make a lot of money, without actually being Amazon and offering the price, range, and radical convenience of Amazon's service, is how a startup fails. Copying any aspect of a much larger company without properly considering the impact of it on your customers when you're running a very different company is usually a terrible idea, but doing that for support and customer success is extra-terrible.
- kbenson 5y ago
  I would go as far as saying that customer service is not core to Amazon, it's purely a means to an end in some of their businesses. To my knowledge AWS isn't known for their amazing support, but it's entirely possible I'm just ignorant of it.
throwwaayaway 5y ago
[flagged]
- juanani 5y ago
  this place is corporate shill-land. Dang allows some corps to spam hard here, I assume lots of $$ are involved, or just protecting investments. You need to walk on eggshells not to trigger the shill army's votes. You need to be all smiles when big corps are mentioned. Some good links are posted now and then.
miohtama 5y ago
The catch: One does make a lot of money by being a good citizen.
- denton-scratch 5y ago
  Not true - one can make a lot of money while being a good citizen. Not a hoard of billions, but quite enough to live comfortably on. Yes - I slipped 'while' in as a substiutute for 'by'. Arguably the CEO of Oxfam is a 'good citizen' as part of his job, from which he earns millions. So he earns that 'by' being a good citizen. I meant that it's perfectly possible to have a well-paid job that doesn't involve exploiting people or the environment, or generally being a dick. FVSO 'well-paid'. If 'making a lot of money' means becoming a billionaire, well, I don't think cornering the world's wealth is consistent with being a good citizen.

onion2k 5y ago

That's exactly the point I'm making. Copying Amazon because they make a lot of money, without actually being Amazon and offering the price, range, and radical convenience of Amazon's service, is how a startup fails. Copying any aspect of a much larger company without properly considering the impact of it on your customers when you're running a very different company is usually a terrible idea, but doing that for support and customer success is extra-terrible.

kbenson 5y ago
I would go as far as saying that customer service is not core to Amazon, it's purely a means to an end in some of their businesses. To my knowledge AWS isn't known for their amazing support, but it's entirely possible I'm just ignorant of it.

throwwaayaway 5y ago

[flagged]

juanani 5y ago
this place is corporate shill-land. Dang allows some corps to spam hard here, I assume lots of $$ are involved, or just protecting investments. You need to walk on eggshells not to trigger the shill army's votes. You need to be all smiles when big corps are mentioned. Some good links are posted now and then.

miohtama 5y ago

The catch: One does make a lot of money by being a good citizen.

denton-scratch 5y ago
Not true - one can make a lot of money while being a good citizen. Not a hoard of billions, but quite enough to live comfortably on. Yes - I slipped 'while' in as a substiutute for 'by'. Arguably the CEO of Oxfam is a 'good citizen' as part of his job, from which he earns millions. So he earns that 'by' being a good citizen. I meant that it's perfectly possible to have a well-paid job that doesn't involve exploiting people or the environment, or generally being a dick. FVSO 'well-paid'. If 'making a lot of money' means becoming a billionaire, well, I don't think cornering the world's wealth is consistent with being a good citizen.