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> card does not send me a billing statement and I cannot possibly produce one I don't blame Amazon here. This is suspicios. All debit cards are linked to your

> card does not send me a billing statement and I cannot possibly produce one I don't blame Amazon here. This is suspicios. All debit cards are linked to your bank account which always have a statement. Also, I have found it very helpful to provide not just statement but the photos of the card, your ID and various other documentation in the PDF. It helps the support engineer realize that you are really you.

andreapmd 5y ago
Not all debit cards are linked to a bank account, some are just top-up cards (like this one – I wrote "online bank" for brevity).
- rendall 5y ago
  I'm not familiar with these top-up cards. Do you get no itemized list of purchases? Can you send that in lieu of a statement?
  - andreapmd 5y ago
    I have an online dashboard, and Amazon won't take anything other than a card statement with my card number (all but the four last digits to be hidden) and the billing address on it.
lavezzi 5y ago
Amazon should totally be blamed. Their reinstatement process has taken a complete nosedive recently, with their review of documentation consistently inconsistent and devoid of any quality control. I've sent them the exact documentation they requested (actually well over and above what was required) - all of it rexboxed and annotated, and each time they send it back saying the documentation is illegible or lacking in the details they require.
matheusmoreira 5y ago
So what if it's suspicious? People pay hard earned money for content via services such as Amazon's. That these companies think they're justified in locking people out of the content they paid for because of some random suspicion is just insulting. There'll come a day even the people who defend copyright won't be able to justify supporting this industry due to how badly it mistreats and abuses them. It's simply appalling how it's almost 2022 and paying consumers still get infeiror products and services compared to "pirates".
cycomanic 5y ago
I constantly amazed how people are happy with or even try to defend practices with online purchases that absolutely no one would accept for real live items. Just to give a car analogy, imagine your car is at your BMW dealer for repairs. While it is there you buy some new rims and pay with a credit card that is different from the card you used for buying the car. After that they refuse to give you back your car, because they say this is suspicious. Nobody would accept that.
tedmiston 5y ago
> All debit cards are linked to your bank account which always have a statement. OP clarified that it is not a debit card, it is a prepaid card.

andreapmd 5y ago

Not all debit cards are linked to a bank account, some are just top-up cards (like this one – I wrote "online bank" for brevity).

rendall 5y ago
I'm not familiar with these top-up cards. Do you get no itemized list of purchases? Can you send that in lieu of a statement?
- andreapmd 5y ago
  I have an online dashboard, and Amazon won't take anything other than a card statement with my card number (all but the four last digits to be hidden) and the billing address on it.

lavezzi 5y ago

Amazon should totally be blamed. Their reinstatement process has taken a complete nosedive recently, with their review of documentation consistently inconsistent and devoid of any quality control. I've sent them the exact documentation they requested (actually well over and above what was required) - all of it rexboxed and annotated, and each time they send it back saying the documentation is illegible or lacking in the details they require.

matheusmoreira 5y ago

So what if it's suspicious? People pay hard earned money for content via services such as Amazon's. That these companies think they're justified in locking people out of the content they paid for because of some random suspicion is just insulting. There'll come a day even the people who defend copyright won't be able to justify supporting this industry due to how badly it mistreats and abuses them. It's simply appalling how it's almost 2022 and paying consumers still get infeiror products and services compared to "pirates".

cycomanic 5y ago

I constantly amazed how people are happy with or even try to defend practices with online purchases that absolutely no one would accept for real live items. Just to give a car analogy, imagine your car is at your BMW dealer for repairs. While it is there you buy some new rims and pay with a credit card that is different from the card you used for buying the car. After that they refuse to give you back your car, because they say this is suspicious. Nobody would accept that.

tedmiston 5y ago

> All debit cards are linked to your bank account which always have a statement. OP clarified that it is not a debit card, it is a prepaid card.