I sent tim cook an email November 13th about my airpod max repair experience (long story short, 2 pairs of head phones died, one of them came back connected to

I sent tim cook an email November 13th about my airpod max repair experience (long story short, 2 pairs of head phones died, one of them came back connected to someone else's icloud account) - by the 1st someone from the apple exec team emailed me and let me know he was reviewing my case and that he would resolve the issue for me (apple only has referb airpod max right now for repair return and I didn't want another refurbished pair). We'll see what happens, but the guy was nice.