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I'm willing to disambiguate between a company and its employees provided that the company identifies the employee by name, gives an appropriate punishment, and

I'm willing to disambiguate between a company and its employees provided that the company identifies the employee by name, gives an appropriate punishment, and puts into place practices to mitigate damage in the future. Until they do, the company is represented by its employee. The 'corporate veil' works both ways after all.

cgio 5y ago
Even after identification the company still bears responsibility, given individuals act within processes and controls established by the company. If these are not sufficient (and that’s a very small if in the presence of faults) then the company is as culpable as the employee and is definitely the one who is culpable as far as the customer is concerned. The employee responsibility is for the company itself to pursue in a different process to making its customer whole.