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The AppleCare story
- xdissent 15y agoNot that anyone can see my posts anyway but this should be titled "An Indian AppleCare Story" for obvious reasons (if you've ever dealt with AppleCare in another country). I'm bummed the guy had a hard time getting his computer fixed, but it sounds like perhaps the AppleCare in India is less efficient than it is in the states. That's unfortunate, but it's pretty clear the OP bought from, and tried to obtain service through, a shady reseller. That's not how AppleCare works in my experience. You talk to Apple or you're wasting your time. It's a shame this headline is denigrating possibly the best customer service system yet devised for a consumer tech company under edge-case circumstances.
- jason_tko 15y agoApple - the only company where angry, disgruntled customers who are waiting for their equipment to be repaired simply purchase another machine.
- cycojesus 15y agoI bought a laptop last saturday with a failing hard-drive too. Brought it back to the shop and got a new one on monday. Why is this kind of story deemed interesting?