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If you follow the types of anecdotes posted on reddit of the trials and tribulations of Fi users seeking customer support for device replacement, empty phone sh
by lvs 5y ago
If you follow the types of anecdotes posted on reddit of the trials and tribulations of Fi users seeking customer support for device replacement, empty phone shipments, etc., this report comes as absolutely no surprise. They are contracting out all these customer-facing services to the lowest bidder, in typical Google style.
- otterley 5y agoSure, but that's not malfeasance or criminal trespass; that's just bad service.
- giltron 5y agoThe parent never said "criminal" charges against Google. Thats not just bad service. If the third party is an official agent of Google, then Google can be liable (monetary penalties). Now, proving that in practice is a question for the civil courts. Now, if I was looking for a new Android device and I saw all these reports, I would definitely think twice before purchasing a Google Pixel.
- LorenPechtel 5y agoBut when you contract it out to the lowest bidder you get less careful background checking and less monitoring for abuse.