4 ms·
Please don't harass the gate agents unless they look really idle. They don't have control over the boarding process, and they are desperately trying to get ever
by joshwa 15y ago
Please don't harass the gate agents unless they look really idle. They don't have control over the boarding process, and they are desperately trying to get everyone on board, seat change requests accommodated, standby and upgrade list cleared, plane catered, wheelchairs, minors, gate checked baggage, strollers, etc., all the while dealing with a bombardment of impatient, indignant, overtired, and entitled "customers".
Be pleasant and let them do their job. I believe their job performance is measured by on-time percentage/turn time.
- mgkimsal 15y agoI should have reworded this - it was pleasant as could be and typically about 10 seconds of conversation as they're scanning the boarding pass. It was more curious to me that 2 of them referenced a 'study' done - almost as if it was a talking point. I try to be as fast and polite as possible in those moments, simply because I see many other people being rude/short with them. And to the other point, yes, I understand they're not making the rules. re: being measured by "turn around" time - I'd end up quitting if I was measured by a process which I had no control over (and even in low/minimum wage jobs, I've ended up doing so).