You are talking about a different problem. Congress did not make these companies adopt zero customer service and ghosting as their preferred method of engaging

You are talking about a different problem. Congress did not make these companies adopt zero customer service and ghosting as their preferred method of engaging with users. I have friends who invested their life savings in starting businesses on Amazon, only to be shut down without warning and losing it all as a result. Another one had their product cloned by Amazon once he achieved success, they shut down his account and absolutely ghosted him. No way to talk to anyone about any of it. He lost his home as a result. I know people who had their Google accounts suspended with no reason given and no way to contact anyone to resolve the matter, some suffering serious business consequences. Similarly with Facebook and FB advertising. Such decisions are not made by people with the benefit of healthy human engagement in their lives. This behavior is evil, brutally so.