They're not coming from the capital investment in the forklift. They're coming from the design of the entire logistics and marketing chain, which - for now - ha

They're not coming from the capital investment in the forklift. They're coming from the design of the entire logistics and marketing chain, which - for now - happens to use forklifts in one part of the process. That part of the process could just as easily use robots. Or - potentially - genetically modified chimpanzees. Value is contextual. If productivity is dropping instead of increasing, one possible reason is because the friction in value chains is increasing and both intelligence and efficiency are decreasing. Another is because returns are being measured in the wrong ways, and the contextual element is being disguised or lost by current accounting practices. These systemic issues are more plausible causes than any suggestion that front line workers are all somehow becoming less good at their jobs.