> It’s a competitive advantage I've worked for a small company whose competitors were superior in every regard, except that all our customers could call us any

> It’s a competitive advantage I've worked for a small company whose competitors were superior in every regard, except that all our customers could call us any time during business hours and almost immediately talk to someone who would legitimately try to help and have some idea of how the product worked internally. I suspect it was one of the few advantages keeping them in business.