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What mechanism would the system have realized it has damaged good will? You said you haven’t canceled your prime subscription, but have you started using the s
by akhosravian 5y ago
What mechanism would the system have realized it has damaged good will?
You said you haven’t canceled your prime subscription, but have you started using the service less? I think this is a case where the relentless A/B testing ubiquitous in modern tech fails: how would one even measure this long term sentiment that may not affect user behavior for a very long time?
- cgriswald 5y agoAn A/B test should probably measure user complaints. A complaint is an indicator that a user’s usage pattern may change in the future. Of course, it may not. Although, as a user I’ve learned to complain by canceling (and explaining why when possible).
- GordonS 5y agoI meant if I was building just a system, it would be obvious to me not to nah that much, or even to provide a means to not be bothered again for 6 months or whatever. You're right that it's difficult to measure goodwill over long timescales, but IMO not everything needs to be 100% science driven - the team behind Amazon Music must know that excessively, relentlessly nagging already paying customers is going to a not them.