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I like mine. Aside from package delivery (which isn't really a big selling point for me, TBH), my family and I watch a lot of content on Amazon Prime Video, an

I like mine. Aside from package delivery (which isn't really a big selling point for me, TBH), my family and I watch a lot of content on Amazon Prime Video, and listen to a lot on Amazon Music. I find it good value for money. Now, rant about Amazon Music incoming! What I don't like though is all the spam Amazon does in Amazon Music to try to get you to upgrade to Amazon Music Unlimited - honestly, it's absolutely relentless! Multiple times a day it brings up a full-page and/or popup nag, and sometimes even does it in the middle of a track! I've been a member for several years, and must have said "no" thousands of times by now - you'd think the system would have realise by now that all they're doing is damaging good will.

akhosravian 5y ago
What mechanism would the system have realized it has damaged good will? You said you haven’t canceled your prime subscription, but have you started using the service less? I think this is a case where the relentless A/B testing ubiquitous in modern tech fails: how would one even measure this long term sentiment that may not affect user behavior for a very long time?
- cgriswald 5y ago
  An A/B test should probably measure user complaints. A complaint is an indicator that a user’s usage pattern may change in the future. Of course, it may not. Although, as a user I’ve learned to complain by canceling (and explaining why when possible).
- GordonS 5y ago
  I meant if I was building just a system, it would be obvious to me not to nah that much, or even to provide a means to not be bothered again for 6 months or whatever. You're right that it's difficult to measure goodwill over long timescales, but IMO not everything needs to be 100% science driven - the team behind Amazon Music must know that excessively, relentlessly nagging already paying customers is going to a not them.
C19is20 5y ago
Thanks for the heads up.

akhosravian 5y ago

What mechanism would the system have realized it has damaged good will? You said you haven’t canceled your prime subscription, but have you started using the service less? I think this is a case where the relentless A/B testing ubiquitous in modern tech fails: how would one even measure this long term sentiment that may not affect user behavior for a very long time?

cgriswald 5y ago
An A/B test should probably measure user complaints. A complaint is an indicator that a user’s usage pattern may change in the future. Of course, it may not. Although, as a user I’ve learned to complain by canceling (and explaining why when possible).
GordonS 5y ago
I meant if I was building just a system, it would be obvious to me not to nah that much, or even to provide a means to not be bothered again for 6 months or whatever. You're right that it's difficult to measure goodwill over long timescales, but IMO not everything needs to be 100% science driven - the team behind Amazon Music must know that excessively, relentlessly nagging already paying customers is going to a not them.

C19is20 5y ago

Thanks for the heads up.