> Go back, pre-internet, and Bell Telephone surely had a sophisticated and expensive tech-support, customer-support department. They managed. Those services we

> Go back, pre-internet, and Bell Telephone surely had a sophisticated and expensive tech-support, customer-support department. They managed. Those services were a lot more expensive to their users as well. If everyone paid $xx/mo to YouTube I’m sure the customer support would be a lot better. But then most people wouldn’t be users in the first place.